How to change or cancel a booking

Updated 1 Oct 2026 · sample help content

Short answer: open the booking in My Trips (or Manage a booking if you booked as a guest), choose Change or Cancel, and check the rule shown before you confirm. Each service in your trip has its own rule, so cancelling one doesn’t cancel the others.

Cancel a booking

1. Find the booking

   Signed in: go to My Trips. Booked as a guest: use Manage a booking with your order reference and email.

2. Choose the service

   Pick the hotel, tour, transfer or driver you want to cancel. The rest of the trip stays booked.

3. Check the rule

   You’ll see the cancellation deadline and whether a refund is due before anything happens.

4. Confirm

   We’ll show the booking as cancelled and keep you updated on any refund.

Change a booking

Many services can be changed from the same place: a new date or time for a tour, more travellers, a different pickup time for a transfer. Some changes depend on availability or the provider’s rules, and a few services can’t be changed and need to be cancelled and rebooked.

Refunds

If a refund is due, it goes back to the payment method you used. How long it takes depends on the provider and your bank. You can follow it on the refund status page.

Prototype: the steps above describe the planned experience. Cancellation rules, refund timings and change options will come from each provider.