How cancellation works
Every service in your trip has its own cancellation rule. Cancelling one service doesn’t cancel the others. The rule and any deadline are shown before you book and again before you cancel.
By service
- Hotels: the rate plan decides it (free until a date, or non-refundable).
- Tours and attractions: usually free up to a set time before the start.
- Airport transfers: usually free up to a set time before pickup.
- Chauffeur: [package rules to be confirmed].
- Custom offers: [to be decided per offer].
Refunds
When a refund is due it goes back to the original payment method. You can follow it on the refund status page. [Timings and any fees to be confirmed.]
If a provider cancels
[What happens if a provider cancels, including alternatives and refunds.]
How to cancel
Use My Trips, or Manage a booking if you booked as a guest.